If you want to make a complaint about a school or nursery, please contact the school head teacher in the first instance.

You can make your complaint in person, by phone, by email, or in writing. Please complain about any problem within six months of it happening.

Schools and Nurseries will try to deal with your complaint quickly - usually within five working days. If it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress. We try to respond to complex complaints within 20 working days.

We use the information from complaints to try to improve our services to prevent the same problems happening again.